How We Work 2017-12-05T22:36:15+00:00


Crossroads-Who, What, When, Questions, answers

SBA Lending will make more sense, and you will want to use it to assist your customers and help protect your lending institution. You will spend less time reviewing manuals and more time with clients. You will better understand SBA terminology and requirements, and the reason behind some of the requirements. (In many cases they are trying to protect you and your client!)

You will know if it is a deal that will work with SBA before you invest a lot of time.

You will learn how to use SBAOne to your greatest advantage.

You will learn what to do if you need to make changes to the loan or if you have a loan that defaults.


We believe in the SBA program, and we want to help lenders utilize 7a lending profitably to benefit small businesses. At the same time, we believe it needs to make sense for the lender.

Manuals are nice, but they don’t tell the whole story. They don’t tell you how to structure a deal so that it is eligible, or how best to get a guaranty purchase request paid. We help lenders decipher the Standard Operating Procedures (“SOP”) and assist with options for loan structuring, servicing and liquidation.” You don’t want to be caught off guard with questions from the SBA Centers. Many times it is simply a matter of how it is presented that makes the difference between approval and decline.

Core Values

Most lenders are well-versed in credit and have a general understanding of SBA Lending.
However they may not be up to speed on the latest changes. They might want to run a deal by someone
to see if it will work before they spend a lot of time on it.

Having systems in place makes the process easier and results in fewer issues later. We have developed a number of templates and processes over a combined 100+ years of SBA lending that we believe can save lenders time and reduce problems down the road.

We are willing and able to roll up our sleeves and do the work for you, but we believe that if you are comfortable in your SBA lending processes and your staff is trained, you will generate more SBA Loans.

Remember the old adage“Give a man a fish and you feed him for a day; however teach a man to fish and you feed him for a lifetime.” We believe: Do an SBA loan for a lender and they get one loan processed. Teach a lender about SBA lending and they will fill their SBA Loan Pipeline.


Picture of business people working together
  • We are flexible. Different lenders have different needs at different times. If you need a webinar on SBA One now, or help with a guaranty purchase a few months later, we can work with will work with you. Once we have a Lender Service Provider (LSP) Agreement in place with SBA, we can work together on a daily, weekly or monthly basis, or just occasionally.


  • We want our lenders to have access to the tools they need when they need it. Lenders who are current clients will be able to access a members only site with tools for making their job easier.


  • You have a budget you have to live with. We get that. Some lenders pre-approve a certain number of consulting hours per quarter and then let their staff know it is available. We make sure the commitment does not exceed that amount. We bill by the quarter-hour, not a full hour, because most issues don’t take that long to discuss or research. We don’t want you to pay for time without any benefit.


  • We believe in transferring skills and capabilities. That way you won’t need us except for the unusual cases that may have eligibility issues or where Herndon has declined a purchase.



The SBA Way

Our team is different. Our team is different: There are many excellent SBA Consultants. We, however, provide a unique combination of backgrounds and skills and an integral understanding of the SBA lending process and SBA ONE as subject matter experts.

We can show you how to satisfy the Agency’s requirements and your regulators and compliance officers.  SBA has certain goals and requirements which don’t always jive with what Lenders have to deal with (i.e. Reg. B).

We are entrepreneurs and have worked with small businesses directly. We understand your challenges and theirs. We can be an advocate for the bank, and can connect your clients with resources that can help them through a rough spot without worrying about bank liability.

We are good at resolving conflicts. Whether it is a conflict with SBA, your customers, another lender or your own institution, we can help you resolve the situation.

We spent a year working as subject matter experts on the SBAOne project. We spent the majority of each day immersed in the SBA Standard Operating Procedures (SOPs). We have a better understanding of them than most folks. We want to share with you all the help available in the program that you may not be aware of.

We explain the benefits to you and the customer in doing things the SBA Way.

Now that you have a better idea about what we do, our philosophy and approach, next go to our Services page to learn about the specific Services We Offer.